FAQ

Somewhere Kit Updates

May 20, 2020: All orders are caught up and we have in stock kits ready to ship out! 

As of Monday, May 11, the dies have arrived to me! I am frantically shipping out all backorders at this time. 

As of Friday, May 8, the DIES HAVE SHIPPED!!!!!!!!!!!! I COULD NOT BE MORE THRILLED! I will update here when I receive them. Then I will ship to you and you will receive tracking info! YAY! 

A lot of you have ordered the backordered Somewhere Kit. Thank you so much for your support and business! They are seriously amazing and I hope you are excited about receiving them. The first round of orders went out the very next day. If you have a backordered kit, it will say so in your order receipt / confirmation. 

As of April 28, I have the entire kits assembled, but am just waiting on the rainbow dies. My die manufacturer has been completely backed up due to the global pandemic and unforeseen circumstances due to social distancing in warehouses and government rules regarding essential businesses. I apologize and I am doing my very best to get them as soon as I can, but some things are just simply out of my control.

If you would like to request a refund, please email me here with your order number and I will happily do that for you. Thank you for your understanding in this matter.

What are your shipping rates? 

***DUE TO THE GLOBAL PANDEMIC, INTERNATIONAL SHIPPING TIMES ARE GREATLY INCREASED. Please note, if you place an international order, you could be waiting a while. Limited flights, limited mail!***

Shipping rates vary by your location. Shipping is determined by weight. Packages that weigh over 14 ounces must go USPS Priority and in most instances, ELC uses padded flat rate envelopes.

First class shipping rates – start at $2.80

Priority flat rates – start at $7.75

USPS pricing is always changing and can change without notice. I will try and update this page often.

Any order over $150 (before taxes and after discounts) will be automatically shipped free!

 

Do you ship internationally?

***DUE TO THE GLOBAL PANDEMIC, INTERNATIONAL SHIPPING TIMES ARE GREATLY INCREASED. Please note, if you place an international order, you could be waiting a while. Limited flights, limited mail!***

Yes. Shipping rates vary. Once you add items to your cart, the system will calculate shipping costs based on where you are located. Please allow an additional 3 days processing time for international orders. 

 

Do you have any coupon codes?

Coupon codes are posted at the discretion of ELC. Typically they cannot be combined together or used in conjunction with free shipping discount. Coupon codes cannot be used with special kits or other sale items. You must apply the discount code upon checkout. We cannot guarantee to credit back your PayPal after you checkout.

 

What is your angel policy?

coming soon

By visiting erinleecreative.com, you agree to the above return policy and to our privacy policy. You also agree to honor all copyrights and trademarks (expressed or implied) and not to use images or intellectual property of Erin Lee Creative without expressed consent.

 

Do you have an affiliate program?

At this time, we do not have an affiliate program set up. But we would love for you to link your projects and the products you use directly to our shop! As I grow, the best way for new business is by word of mouth. I will look into an affiliate program down the road.

 

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